| How was the information for the Ruddick SPI developed?
Extensive survey interviews conducted with 512 key decision-makers
within global integrated, independent, national oil companies,
as well as drilling contractors form the basis of this report.
The results reflect a good cross-section between land and
offshore operations, as well as management levels in each
major operating region around the world. Forty percent of
those surveyed had spending authority that exceeded $8 million
in the last year. The insightful and timely infomration
reflected in this report zeroes in on the differences in
selection approaches and service needs regionally, as well
as between majors, large, medium and small independents,
national oil companies and drilling contractors.
Issues Addressed by the 2004 Ruddick SPI Report
- Preferred suppliers for each major equipment/service
category
- Reasons for preferred suppliers in each equipment/service
category
- Service expectations for each equipment-line by type
of company and region
- Strengths and weaknesses of each major supplier as
viewed regionally and by type of company
- Profiles based on how customers indicate their suppliers
are doing in each of the 12 Ruddick SPI service criteria
according to region and type of company
- Most important factors used for selecting service supply
firms between majors; large, medium and small independents;
national oil companies; and drilling contractors
- Importance of product performance versus service performance
- Subtleties in the value of supplier relationships versus
costs
- The role of operational expertise for service supply
firms
- The importance given to technological advancements
- Gaps between what suppliers offer and what customers
expect — misconceptions of the market by suppliers
- Strengths and weaknesses in the Tier 1 “all things
to all people” approach
- Ratio of equipment and services acquired from the Tier
1 integrated supply firms versus other suppliers…and
why
- Types of service solution/risk-reward contracts (alliances;
bundled services; integrated solutions) being used by
what type of companies…and satisfaction indicators
- Trends for integrated service solution contracts
What kind of equipment lines and services did the companies
surveyed purchase in the last year?
- Directional Drilling & MWD Services
- Rig Equipment & Tools
- Drill Bits, Drilling Fluids, Drilling Equipment
- Completion Equipment
- Geophysical & Wireline Logging Services
- Well Servicing
- Pressure Pumping Equipment & Services
- Drilling Services
- Lift Systems & Process Equipment
How are responses viewed regionally?
Worldwide Report
US Land, US Offshore, Canada, Latin America, North Sea,
Europe, Eastern Europe, CIS, Middle East, Africa, Asia,
Australasia
North American Report
West Texas, Gulf Coast, East/Central Texas, Louisiana, Gulf
of Mexico, Mid-Continent, Rocky Mountains, West Coast, NE/SE,Canada-Land,
Canada-Offshore
This report addresses not only key measures of service
performance; but will answer the question of “why”
...
... why those considered the leaders ..... within the
ranks of both the Tier 1 integrated supply firms as well
as the other major service providers for each primary equipment
category .... are ranked as leaders by the firms that use
them.
The Ruddick Service Performance Index (SPI) is designed
to provide a timely, periodic measure of oilfield supply
and service company service performance — from the
perspective of those who are the operating company decision
makers selecting which supply companies they use.
What do custom customer surveys and management planning
reports normally cost?
Custom North American surveys can range between $25,000
to $50,000, while worldwide studies can exceed $75,000.
But because of our long-standing work in this industry,
we are taking advantage of economies of scale and making
the exclusive, survey-based Worldwide SPI report available
to individual companies for only $7,499 and the North American
report for only $3,499. |
| Since 1977, The Ruddick Int’l Group’s
team of seasoned consultants has provided senior management
reports based on primary feedback from the marketplace.
These services began with a specialty in serving oilfield
service-supply firms, offshore contractors, the investment
community and other technology-related industries with market
opportunity and market impact evaluations. Over the years,
our expertise has extended to include business and strategic
planning.
The Ruddick Int’l Group’s expertise focuses
on assignments involving emerging markets, markets undergoing
change, service performance, customer behavior/need evaluations
and opportunity assessments.
Emerging Markets and Technologies
Most technology-driven market environments reflect an incredible
level of technological leapfrogging and change. This in
turn impacts opportunity and demand. Successful companies
have learned to anticipate change through a blend of strategic
thinking and staying in touch with the pulse of the marketplace.
Our background in emerging market arenas is formidable —
especially within the oilfield, offshore and high tech arenas—and
reflects an understanding of the dynamics at work within
shifting, changing, developing markets. This understanding
combines with a senior management perspective enabling us
to identify the direction of the market; and with that,
the anticipatory responses needed to capitalize on change
and opportunity. |
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